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Customer Reivew:
GlassesUSA Nightmare: $246 Lost, Stuck Order & Bot Replies! 😡
I'm sharing my terrible online shopping experience as a cautionary tale. My recent attempt to buy glasses has been nothing short of a nightmare, and I desperately hope others can avoid the same trap. I ordered prescription glasses from GlassesUSA back on February 24th, paying $246.00 of my hard-earned money. It's now April 1st, and not only have I never received my order, but GlassesUSA has still not sent my refund. The tracking number still shows it stuck in Atlanta, Georgia, and every attempt to get a real answer has been met with "it is in transit" from a BOT. I felt compelled to leave a review and engage with customer service because this level of incompetence and lack of accountability is simply unacceptable. I just want my money back!
Customer: Hi, I'm calling about order number 105081183. It was placed on February 24th, and I still haven't received my glasses or my refund. The tracking shows it's stuck in Atlanta. What is going on? CS Rep: I understand your frustration. I see your order here. It appears there was an issue with the shipment, and a refund was initiated on our end. Customer: A refund was initiated? I've been waiting since February 24th! I've been told by a bot that it's in transit, and now I still don't have my $246.00. This company is atrocious! What happened to customer service? CS Rep: I sincerely apologize for the significant delay and the inconvenience you've experienced. It's completely unacceptable. I'm verifying the refund status now; it typically takes 7-10 business days to reflect in your account once processed. Customer: This is ridiculous. I had to file complaints with the Better Business Bureau and the Vermont Attorney General just to get you to even acknowledge a refund! Can you expedite this, or at least confirm the exact date it was truly processed on your end? CS Rep: I see the refund was approved on March 29th and submitted to our payment processor. While I can't directly expedite your bank's processing, I can escalate this internally to ensure there are no further delays on our side and send you a confirmation email of the refund initiation. Again, my deepest apologies for this experience.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
From Refund Hell to Perfect Vision: My Mozaer.com Redemption! ✨
After countless adventures under the sun, from intense cycling sessions to serene drives, I've finally discovered the secret to ultimate eye comfort and protection. Gone are the days of squinting or dealing with uncomfortable glare! If you're looking to elevate your outdoor experience with superior vision and sleek style, you absolutely need to check out what changed the game for me: these incredible Borderless Sports Sunglasses. They offer unparalleled UV400 protection and a lightweight, borderless design that feels like nothing's there, letting you focus purely on the moment. Don't just take my word for it; see the difference for yourself! My last online eyewear purchase was an absolute nightmare 😤. I spent $246 back in February for glasses I never received from another company. The tracking was stuck, and all I got were frustrating "in transit" bot replies. Even getting a refund was a battle, forcing me to file complaints with the Better Business Bureau and Attorney General. It left me feeling completely ripped off and deeply disappointed ðŸ˜.
After such a dreadful experience, I was incredibly hesitant to try another online eyewear store. But needing new glasses, I decided to give Mozaer.com a chance, desperately hoping for a reliable and positive experience this time 🤔. And what a difference it was!
As one reviewer put it, "Superb service. The glasses are exactly what I wanted and fit perfectly." This perfectly mirrors my own positive journey with Mozaer.com! From the moment I started browsing, the ordering process was incredibly easy and intuitive. Their selection of prescription glasses was fantastic, and the value for money was unbeatable. My order arrived quickly, and the quality of the glasses is superb. They fit perfectly and are exactly what I needed. It's such a relief to finally find a trustworthy and efficient online eyewear shop with real customer service ✨. I'm so happy with my purchase! 😃
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